Past Performance

I.T Projects – Delivery / Configuration / Installation / Maintenance of Computers and Accessories at Orlando Health Hospitals and Offices – Florida.

At the following locations:

OHHI Cardiology Group East (Suite 203)
Horizon West MOB, (Cardiology and Orthopedic)
ORMC South Tower 4C
South Lake Hospital Overflow
South Lake Hospital Free Standing ED (4 Corners)
South Lake Hospital ED Expansion
South Lake Same Day Services
Summer port Lab
South Lake Hospital PACU
South Lake Hospital 4 Corners Cardio / PUR Clinic
ORMC North Tower 11 floor (Neuro/ Bariatric)
South Lake Hospital ED Observation Tower

Janitorial Services – At Orlando Health Offices at Orlando Florida and several private homes.

Call Center Operations – SunTrust Bank (Now Truist) – Orlando Florida

Handles customer inquiries, sales, tech support, and fraud prevention.

Trained agents handle customer inquiries, technical issues, fraud reports, and banking services via phone, chat, or email. Uses systems like IVR, CRM, and call recording to route calls, track issues, and ensure quality service. Calls are managed through tiered support levels, with simple issues handled by frontline agents and complex cases escalated to specialists. Agents follow strict security and compliance protocols, and their performance is tracked using key metrics like average handle time and customer satisfaction. Maintaining customer trust, resolving issues, and supporting daily operations.